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Customer Service

Find information on non-technical issues such as registrations, support agreements, support contacts, and the process of reaching Customer Assurance.

Contact your regional Customer Service center.

Phone Support

Phone support is available by purchasing Crystal Single Case or one of our other more robust fee based support programs.

If you have already purchased support and are looking for the appropriate number for your region, please review the confirmation email you received when you registered your product(s) or call Customer Service at the Business Objects office closest to you.

Crystal Xcelsius products come with complimentary on-line learning, product documentation and support. Learn more.

Create a Support Case

Our Case Management System is an interactive, online technical support service. This system requires that you have a valid email address and be a registered user for the current version of your product. Register your software.

Remote Diagnostics Service

Connect directly to a Customer Assurance representative using Webex, a secure real-time software tool.

Customer First Feedback

The Customer First Feedback program gives you a voice and an opportunity to impact support products and services. Learn more.

eLearning Support

Contact Customer Assurance for assistance on installing eLearning courses and review the eLearning FAQ.

Convert My Username and Password

As of July 2005, the login credentials used to access Online Customer Support (OCS) have changed. You must now login using your email address. To convert your current Online Customer Support login credentials (username and password) to your email address and password, click here.