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Customer Service

Welcome to Customer Service where you can find information on non-technical issues such as registrations, support agreements, support contacts, and the process of reaching Customer Assurance.

Top 5 Customer Service Questions

• How do I access the support my company purchased?
• How does Customer Service differ from Customer Support?
• What is a key code and where do I find it?
• How do I obtain my maintenance upgrades?
• How do I obtain Electronic Software Delivery (ESD) access?

Registration

• Registration Frequently Asked Questions
• How to Register Your Product
• Register Your Product

Access Support Program

• How do I set up my support agreement?
• How to modify your annual Support Agreement
• Case Management Frequently Asked Questions
• Case Management Troubleshooting

Do it yourself

• Installation Resources
• Search Knowledge Base