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Assurance Packs
For Crystal Reports, Crystal Analysis, OLAP Intelligence, Crystal Enterprise Express and Xcelsius, your purchase of Assurance Packs gives you the support you need, when you need it-one case at a time. For a fee, Assurance Packs will give you email access to our support agents, in addition to instant access to our online-support site. Assurance Packs are available in one or three case packs. To purchase Assurance Packs, visit our eStore.

Assist Support
For Crystal Reports (version 10, XI and XIR2), Crystal Analysis and Xcelsius (version 4.5, and 2008), Assist Support is a complimentary introduction to our technical support services. You will receive interactive support for two product-related cases, plus an unlimited number of installation-related (PDF 48KB) cases for as long as we support your product version. In addition, you will receive complimentary unlimited self-serve online support through our award-winning support web site.

Crystal Reports 2008 Support
With the introduction of Crystal Reports 2008, you’ll have access to a number of support resources such as online tools and complimentary support for installation issues for all registered customers. Our support site features quick fixes and reference materials to help you keep up with the latest developments. And, now when you need additional support, you can purchase fee-based interactive support through BusinessObjects Assurance Packs in one or three case packs.

Software Updates
For Crystal Reports, Crystal Analysis, Crystal Enterprise Express Edition and Xcelsius, purchasing Software Updates Only ensures that you have the latest, most powerful version of our software.

 
Software Updates
Assist Support
Assurance Packs
Online case logging  
Remote diagnostic service  
Online support services
Online forums
Updates, fixes, patches, etc.
 
 


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