Case Management

Welcome to the Customer Assurance Case Management System. This site provides useful functions to help you access our support team to get your support issues resolved fast. Below you will find the functions that you can perform through the Case Management system but be sure to read through our Case Management Frequently Asked Questions and Online Case Management Guide.

Case Management News: Three new case status codes

Create Case
Submit your technical support issues online. Once you fill out all the required information, select your technical environment, and submit your case, it will automatically be directed to an engineer qualified to troubleshoot your issue.

Manage Case
With online access to an open case, you can check on the progress of the case any time of day.

Manage Technical Environment
Keep a record of the technical details of your deployment. This will help you avoid answering repetitive questions about your technical environment each time you interact with support. This will help speed up the resolution to your issue.

Review Registration Numbers
If you have more than one Business Objects products registered, check here for the registration numbers of each product to ensure your case is submitted for the correct product.

Customer Selection
Are you a support provider with more than one customer? Check here for a list of your customers to ensure your case is submitted with the correct customer details.

Bug Search*
The Bug Search is available to search for product defects for version 5.x and 6.x of Business Objects Enterprise products only. This interface is only accessible to customers who have an active support agreement for these products.